--- title: FAQ description: ~ lang: en-GB canonical_url: 'https://www.schoolversilia.com/en/faq-school-versilia' --- This is where you will find most answers. If there should still be any questions left, don't hesitate to contact us. What does School Versilia offer? School Versilia offers Italian and Language Courses, individual or in group, in presence or online. With the “School & Tours Formula”, the school gives the students the possibility to add extra-curricular activities and accommodation. With the “School Only Formula”, the school provides Italian or language courses only. The complete and updated didactic offer can be found at [www.schoolversilia.com/en/our-courses-school-versilia](https://www.schoolversilia.com/en/our-courses-school-versilia) Who are the Courses addressed? Courses in classroom (**Intensive Courses**, **Tutoring**, **Foreign Residents’ Courses**) are aimed at adults (18+) or accompanied minors. **On Line Courses** are both addressed to minors and to adults who already possess a basic (PRE-A1, ex A0) level of Italian language proficiency. How many students are in a classroom? Classrooms are formed trying not to exceed 12 students per course. Who is teaching? Teachers are all native Italian speakers, with a multi-year experience in teaching. In order to optimize your learning, teachers always speak Italian, both during classes, both during extra-curricular activities. What’s included in each Course? Every Course has its peculiar price and offer. The complete didactic offer can be found at [www.schoolversilia.com/en/prices-school-versilia](https://www.schoolversilia.com/en/prices-school-versilia). What is not included in the Courses? Are never included in price: - meals, tickets, trips, excursions, transports, tourist guides, tours and extra-curricular activities in general; - support material (notebooks, pencils and stationery in general for students’ private use); - further copies of the textbooks (every spare textbook can be bought at the Secretary Office for its full price). What is excluded in each Course can be found at the page [www.schoolversilia.com/en/prices-school-versilia ](https://www.schoolversilia.com/en/prices-school-versilia)or asked writing an email to This email address is being protected from spambots. You need JavaScript enabled to view it. How to enrol for extra-curricular activities By directly contacting, subscribing and paying at the Secretary Office ([+39 327 044 4555](tel:+39%20327%20044%204555) **–** This email address is being protected from spambots. You need JavaScript enabled to view it.**).** I need the Accommodation, too: from when do I have to reserve my hotel room? As Intensive Courses (the only Courses in which we can provide the Accommodation) start on Monday morning, we suggest to reserve your Accommodation at least from the day before, e.g., Saturday or Sunday I booked the Accommodation with the School: until when is my hotel room reserved? The minimum stay in the Accommodations of the School is **7 nights**: there are no limits if you want to stay more (according to the Hotel vacancies). You can find all the information about our Accommodations and Services at [www.schoolversilia.com/en/prices-school-versilia](https://www.schoolversilia.com/en/prices-school-versilia) When do lessons take place with the INTENSIVE COURSES? Lessons start on Monday and finish on Friday (if Monday is a public holiday, the first lesson takes place on the first following working day, e.g., Tuesday). Lessons take place **between 9:30 and 13:10, or from 14:30 to 16:10**, depending on the weekly schedule (communicated every Monday morning, after the *Entry Test* made for new students). What happens if the week includes non-working days (holidays with INTENSIVE COURSES)? During non-working days, lessons won't take place, but they will be made up during the rest of the week (in case of 2 holidays, only 1 of 2 will be made up). Why an Entry Test? With the **Intensive Courses (Weekly and Monthly), On line** and the **Foreign Residents’ Courses** an Entrance Test is included. This is how School Versilia verifies the students’ real Italian language level of knowledge: new members will make a written Test, in order to assess their actual knowledge of the language and the inclusion in the class of the correct level. Does anyone have to make the Entry Test? No, only students signed to an **Intensive Courses (Weekly or Monthly), On Line** and **Foreign Residents’ Courses** need to make the *Entry Test*. Also students who already possess an *Official Certificate of Italian Language Proficiency* (or start from *A0 level, Absolute Beginners*), can skip the Test: in this case, they will be directly assigned to the classroom of the following level (or to the A0 Level classroom, if *Absolute Beginners*). How do I book a Course? - By filling the **Booking Form** (): you will receive ad e-mail from This email address is being protected from spambots. You need JavaScript enabled to view it., with the details of your course, the Privacy Policy and the Application Form. By reading and submitting them, School Versilia will then send you the link to finalize your payment and sign up for your course; - Writing to the **Secretary Office** (This email address is being protected from spambots. You need JavaScript enabled to view it.) with the indication of the Course you’d like to sign up for; - Leaving your email and requirements at the phone number: [+39 327 044 4555](tel:+39%20327%20044%204555) (WhatsApp); - Contacting us on socials ([FB](https://www.facebook.com/schoolversilia)**, [IG](https://www.instagram.com/schoolversilia/), [LinkedIn](https://www.linkedin.com/company/british-school-versilia-s.r.l./about/)**) at **@schoolversilia** When does my reservation become effective? Your booking will be effective as School Versilia receives the payment of your Course and confirms you that your reservation is effective. Which payment methods are accepted? **Bank transfers**, **Credit Card** (Mastercard, Visa) or **American Express.** Is it possible to cancel my reservation (CANCELLATION POLICIES)? Yes, it’s always possible to cancel your reservation, according to these policies: **ON LINE COURSES**: School Versilia will return the 50% of the total price (if cancellation is made at least 7 calendar days before the beginning of the course) or the 30% (if cancellation is made between 7 and 3 days before the course begins). In case of a no show by the student or a cancellation made after 3 days from the beginning of the course, there would be no refund. In any case, Registration or Administrative costs will not be refunded. **TUTORING:** School Versilia will return the 50% of the total price (if cancellation is made at least 7 calendar days before the beginning of the course) or the 30% (if cancellation is made between 7 and 3 days before the course beginning). In case of a no show by the student or a cancellation made after 3 days from the beginning of the course, there would be no refund. In any case, Registration or Administrative costs will not be refunded. **FOREIGN RESIDENTS’ COURSES:** School Versilia will return the 50% of the total price (if cancellation is made at least 7 calendar days before the beginning of the course) or the 30% (if cancellation is made between 7 and 3 days before the course beginning). In case of a no show by the student or a cancellation made after 3 days from the beginning of the course, there would be no refund. In any case, Registration or Administrative costs will not be refunded. **INTENSIVE COURSES (Weekly and Monthly, WITHOUT ACCOMMODATION)**: School Versilia will return the 50% of the total price (if cancellation is made at least 7 calendar days before the beginning of the course) or the 30% (if cancellation is made between 7 and 3 days before the course begins). In case of a no show by the student and in any other case, there would be no refund. In any case, Registration or Administrative costs will not be refunded. **INTENSIVE COURSES (Weekly and Monthly) + ACCOMMODATION**: If you reserved a package including both Italian Course and Accommodation, the penalties of cancellation are set as follows: | CANCELLATION:\* | **PERIOD A, B** **(From October, 1st to June, 30th)** | **PERIOD C** **(From July, 1st to September, 30th)** | |---|---|---| | Until 21 days before the arrival | Penalty of 50% | Penalty of 50% | | from 21 and 14 days before the arrival | Penalty of 50% | Penalty of 70% | | From 14 and 7 days before the arrival | Penalty of 70% | Penalty of 100% | | After 7 days from the arrival | Penalty of 100% | Penalty of 100% | \*In any case, Registration or Administrative costs will not be refunded. What happens if I don’t show up for a class (in case of absence)? For any type of Course, lessons cannot be postponed or cancelled: in case of cancellation or absence of the student, lessons won’t be refunded nor recovered. Is there a surcharge for individual lessons? School Versilia always tries to form collective classes but, if there were not other students of the same level, it will provide private lessons. Depending on the type of Course, it can be asked to pay for a surcharge. Where is the school? School Versilia is at 274, Maroncelli St., 1st Floor, 55049 Viareggio (Lucca). For info: [www.schoolversilia.com/en/contact-school-versilia](https://www.schoolversilia.com/en/contact-school-versilia) Does the building provide disable access? The school building does not provide disable access yet, **but,** as **we have got some possibility to make lessons at the ground floor**, please make an explicit request at the Secretary Office ([+39 327 044 4555](tel:+39%20327%20044%204555) **–** This email address is being protected from spambots. You need JavaScript enabled to view it.). Is the parking area around the school subject to charge? No, the **parking area** in the surroundings of the school is **free** (unlike the rest of the city). COVID-19 SAFETY MEASURES: According to the Covid-19 Regulation, we have kept some safety measures: \- All the structure is sanitized according to the Covid-19 disposals; \- Hydroalcoholic solutions will be available for the students; \- Our staff is always at disposal for more information at This email address is being protected from spambots. You need JavaScript enabled to view it. Details Written by: gdwadmin Category: [School Versilia EN](https://www.schoolversilia.com/en/faq-school-versilia?view=category&id=10) Published: 14 September 2023 [ Previous article: Blog Prev ](https://www.schoolversilia.com/en/blog-school-versilia) [ Next article: Our Activities Next ](https://www.schoolversilia.com/en/our-activities-school-versilia)